Privacy Policy
Effective Date: May 4, 2025
Sysplore ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal data in connection with our services, including system administration, managed hosting, DevOps & automation, IT support, and future software development services (collectively, "Services"). By using our Services, you agree to the practices described in this Privacy Policy.
We collect the following types of data to provide and improve our Services:
Personal Information: Name, email address (e.g., contact@sysplore.com, support@sysplore.com), phone number, billing address, and payment details provided during account creation or service requests.
Service Usage Data: Information about how you use our Services, such as server configurations, application usage, and compliance management details (e.g., GDPR, HIPAA, PCI-DSS requirements).
Technical Data: IP addresses, browser types, device information, and logs generated during system administration, hosting, or IT support activities.
Client Content: Data you upload or process through our Services, such as files stored on managed hosting servers or data processed via DevOps pipelines. Communications: Information you provide when contacting us via email (e.g., legal@sysplore.com) or support channels.
We use your data for the following purposes:
To provide and manage our Services, including system administration, hosting, DevOps automation, IT support, and future software development.
To process payments and manage billing.
To monitor and ensure compliance with standards like GDPR, HIPAA, and PCI-DSS, where applicable.
To communicate with you about your account, service updates, or support requests.
To improve our Services through usage analysis and technical diagnostics.
To comply with legal obligations, such as responding to lawful requests from authorities.
We may share your data in the following circumstances:
Third-Party Service Providers: We use providers like Linode, Backblaze, Hetzner, and AWS for infrastructure and cloud services. These providers may process your data on our behalf, subject to strict confidentiality and data protection agreements.
Legal Compliance: We may disclose your data to comply with legal obligations, such as court orders or requests from Bangladeshi authorities under the Digital Security Act, 2018.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity, with notice provided where required.
We do not sell or share your personal data for marketing purposes without your consent.
We may share your data in the following circumstances:
You are solely responsible for the content you upload, store, or process through our Services, including ensuring it complies with all applicable laws.
Sysplore is not liable for any illegal or unauthorized activities involving your content, as outlined in our Terms and Conditions.
We may access your content only to provide Services (e.g., troubleshooting, backups) or as required by law.
We implement industry-standard security measures, such as encryption, firewalls, and secure server configurations, to protect your data.
In the event of a data breach, we will notify affected clients promptly, as required by the Digital Security Act, 2018, and take steps to mitigate harm.
Subject to applicable laws, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Rectification: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data, unless we are required to retain it for legal or operational purposes.
Objection: Object to certain types of data processing, such as direct marketing (if applicable).
Portability: Request a transferable copy of your data in a structured format.
To exercise these rights, contact us at legal@sysplore.com. We will respond within 30 days, subject to verification of your identity.
We retain personal data only for as long as necessary to provide our Services, fulfill legal obligations, or resolve disputes.
Technical logs and usage data may be retained for up to 12 months for diagnostic and compliance purposes.
Client content is retained as per your service agreement and deleted upon termination, unless otherwise required by law.
As we use providers like Linode and AWS, your data may be transferred to and processed in countries outside Bangladesh, such as the United States or Germany.
We ensure that such transfers comply with applicable data protection standards and that providers maintain adequate safeguards.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: contact@sysplore.com
Address: [Sysplore's Address, to be provided]
We are committed to addressing your concerns promptly and in accordance with applicable laws.
